Within days of receiving our email, Samsung called both Central Florida women, listened to their problems, and sent their complaints straight to their Office of the President. Ice can grow to such an extent that it breaks vital components. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. If you notice your ice maker beginning to frost up, there are a few steps to take before you panic. Ive had this refrigerator since 2011 and it has been a pretty good investment up to now. We have to defrost and clean it out at least 2 times per month to allow it to make ice. She says she paid more than $3,000 and started having problems with it during the first month of ownership. You will hear a response tone at the press of the button. You can check the price of this steamer defroster here on Amazon. Both women received emails promising them refunds. In … Time to invest in a much cheaper portable ice maker for a solution. "In the event that the Samsung appliance malfunctions, contact Samsung," the spokesperson said. Service Bulletin Title French Door Direct Cool Ice Maker Frozen Create Date 2017.05.24 Service Bulletin Number ASC20170602002 Revision Date 2019.04.16 Model: Listed Below 2014 - 2018 Production Units Symptom No ice Frozen Ice Room Ice Bucket Stuck with Frost Models: RF22K9381*,RF22K95*,RF22KRED,RF22M95*,RF22NP**,RF23J9011,RF23M8070,RF23M8090,RF23M8960, Samsung should be held responsible in my personal opinion.". If your ice maker has frozen up, take the following steps to thaw it out: 1 Unplug the refrigerator or turn off the circuit breaker that supplies power to it. We have a Samsung Refrigerator that the Ice Maker continues to freeze up and not make or dispense ice. A spokesperson with the Florida agency says they encourage all consumers to carefully research the product they intend to purchase, including consumer reviews. 3. When the Samsung ice maker begins freezing up it becomes a Samsung ice maker not making ice. What I observe is ice and heavy frost built up on the bottom of the ice maker, and also a big "dam" of frozen ice cubes stuck between the ice maker and the right wall of the ice maker partition. Is your ice maker freezing all your ice together and not making ice anymore? The ice … read more Lisa Heilman's Samsung refrigerator in Sanford, Fla. (Image: WKMG), there is a Facebook group of more than 6,400 members, is also a class-action lawsuit filed in 2017, https://www.fdacs.gov/Contact-Us/File-a-Complaint/. All is working fine except that the ice maker has stopped making ice. The first thing you will need to check is the light on your freezer, if you have one. Appliance: Samsung Refrigerator RF260BEAEBC/AA-0001 My Repair & Advice Featured Story. if I catch after the first cycle or two, I can just reach up and touch the cubes and they fall. "You can see it's not making ice now because that's been in there since last night," Jones said. If found to be faulty or leaking, remove and replace the valve. FREE Shipping. This will cause a frozen ice maker. Hi, I have a Samsung RSH1FBRS american style fridge. Samsung Refrigerator rfg297hdrs, I am having problems with the Ice Maker making ice. The lawsuit claims that in July 2015, Samsung issued a technical service bulletin that described many of the issues described in the complaint. Only 2 left in stock - order soon. 4.6 out of 5 stars 171. If this doesn’t come out you need to defrost your ice maker first. Samsung says the water line within the freezer door can freeze. Locate the reset button. In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. The water drops keep coming and the ice keeps building. In addition to letting you safely work on the issue, turning off the fridge will also let your frozen supply line to start naturally thawing. What we have to do is to steam the ice maker and the ice room with the amazing steamer we purchased below. Officials with the Florida Department of Agriculture and Consumer Services confirmed that over the past year, they have received a half-dozen complaints about Samsung refrigerators. Answer: Samsung issued a bulletin for this exact NO ICE issue for Samsung RS263T, RS265T, and RS267T refrigerators. Check it with a multimeter to see if the solenoid is in working order. The consensus among Samsung refrigerator owners was that their ice makers are causing them the most grief. [UPDATE 8-29-16]: The solution, sent out to all Samsung service Techs in a bulletin, is in the new post on this subject here. Heilman says she paid more than $1,800 for her Samsung refrigerator. And if I leave it alone, it will freeze all on its own.". Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. 2 Find the fill tube. Recently the ice maker started dispensing crushed ice only, even when cubed ice was selected. How to defrost your Samsung ice maker is a question we are asked at least once per week from customers. Still, you will have to defrost the ice maker with steam. Cost is over $600 to fix so will just buy a portable ice maker. Lisa Heilman, of Sanford, can relate. You will hear another tone shortly if the ice maker is functional. Unfortunately, Samsung allegedly did not offer to repair and replace the ice makers or fridges and instead left it up to consumers to remedy any problems they experienced. Samsung provided tech with new ice maker, install fee came under tech's first repair. This is a common problem that causes much annoyance when trying to dispense ice. There is currently no recall on Samsung ice maker’s that we know of. Helps reduce the leaking water and the somewhat frosty ice cubes. I clean it all out and hit the reset button. We have switched to buying bags of ice as it is just not worth the time an effort. If a customer encounters any problem with their product or service," a Samsung spokesperson said in a statement, "we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance.". "And it's completely shocking that nothing is being done about this. Pull out the ice tray. Adrianna Iwasinski, Investigative Reporter. More Buying Choices $120.90 (8 used & new offers) Samsung DA97-05422A Ice Maker Assembly Kit. So many people are experiencing the same problem that I'm experiencing," Heilman said reading all the complaints. Check the water inlet valve on the back of the refrigerator. "I'm really glad I reached out," Heilman said. The ice maker is most likely fine, it’s just that the frost in the unit and the fact that the ice maker is frozen that is causing it to not produce ice. Ice cube makers are a modern convenience provided with many side-by-side refrigerator models. The problem lies in the back of the ice maker ice room where there is an ice maker fan that will also be frozen. The next drop builds on the last drop. Would a forced defrost work to defrost the water tank? How To Reset Samsung Ice Maker After Power Outage. The ice maker is most likely fine, it’s just that the frost in the unit and the fact that the ice maker is frozen that is causing it to not produce ice. Unload the freezer and remove the freezer door so you have room to work. 22. The water dispenser is working fine and i have tried the test button in the ice maker unit and it all works ok except for the ice tray which is not being filled with water. Ice Maker Repair: Ice Maker Frozen Up. "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. When it needs replacement, it won't be a Samsung. Worked for about 6 months and failed. Jones was offered a full refund of more than $3,100 for her newer-model refrigerator. Basically, after steaming out the ice maker and the ice room, you have to remove the ice maker assembly. $134.22 $ 134. The suit claims that Samsung knew of the ice maker issues – because the company itself sent out a technical service bulletin – but neglected its responsibility to fix the problem. Samsung states to check the orange water line at the front bottom of the refrigerator and see if the water line is frozen. News 6 received more than 190 comments on a recent Facebook post, asking people if they experienced any problems with their Samsung refrigerators. It hangs up between the edge of the icemaker and the wall in the icemaker cabinet. A proposed class action lawsuit filed back in February 2017 alleges these ice makers are defective and have caused substantial (and sometimes costly) problems for consumers.The suit says owners of the affected Samsung fridges have dealt with, among other troubles:Predictably, these issues have caused problems for consumers that rang… Luckily there are ways to identify when an ice machine freezes up, so you can prevent any further damage to the unit. When resetting doesn’t work, the next step is to empty your freezer of its contents and to gather a bunch of towels. Eventually when enough drops gets past, a drop of water will roll down the fill tube and freeze at the end of the tube. "There's Miami, Ohio, Texas, California, Illinois. The ice maker and water dispenser stopped working on our Samsung RS261 French Door refrigerator. But truly, it should be fully operational for a modern refrigerator like this.". She says when she started researching online, she found post after post with the exact same complaint - and no solution in sight. The ice is made and pushed out of ice maker, but does not fall into the bucket. Videos on how to fix a frozen ice maker… Samsung Fridge Ice Maker Freezing Up. To reset the ice maker of your Samsung refrigerator after a power outage, do the following… 1. I have also got a similar samsung fridge with the ice maker freezing issue. Turn off your refrigerator before proceeding. Not able to remove ice bucket. "It's completely frozen up top. 1 First locate the ice maker in your freezer and then press and hold the Test button for 3 seconds located on the side of the ice maker. Samsung's RF267AARS French-door refrigerator is a feature-heavy model, with perks … Remove the ice bin from the refrigerator and remove any loose ice from the ice maker. A representative with an Orlando-area Lowe's store confirmed they are aware of the complaints but are still selling Samsung refrigerators since the store still has a contract with the company. First of all, you need to figure out if your ice maker experiencing major or minor issues. The water in the ice maker fill line stops at the fill tube. We have been told that the water tank is frozen and that we need to defrost by leaving the doors open for 24 hours. (3 on back panel and 1 at bottom) to gain access t … read more Heilman says she's surprised there isn't a recall on these ice makers. How to Unfreeze an Ice Cube Maker. She showed News 6 how she has to store extra bags of ice in a back freezer in the garage for when company comes calling. Major issue – frozen ice maker. "It's pretty genius on my husband's part I think," Jones said. 2. "It seems so petty, it's just an ice maker. Remove the ice maker by removing 2 screws in the front then pull the unit toward the front and unplug the wiring connection. She says it didn't help. "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. Samsung recommends first trying to reset your ice maker, as this might propel the appliance into action to defrost itself.. An ice maker freeze up can be very expensive to fix if it ends up damaging your ice machine. You should see the blue reset button there. Look to the side. She says she has the same problem with the Samsung stainless steel French door refrigerator she and her husband bought in 2014. It may be only a drop a minute but that's all it takes. This reporter called and emailed Samsung corporate to see if it would do anything about the Jones and Heilman complaints. Copyright 2019 by WKMG ClickOrlando - All rights reserved. If your Samsung ice maker is freezing up, we have the best way to thaw it out and get back up and running. Have removed 3 screws from ice maker and 4 screws from assy. Everything else on the fridge works. The ice maker bucket has opened flawlessly all these years when Ive needed access. If you have any food in your fridge that could spoil easily, transfer it to another fridge, freezer, or icebox temporarily. The reason for little or no ice production on Samsung fridge in many cases, due to the poor design of some elements. You can search YouTube for tutorials on this or let us know in the comments if you can’t find a good video that shows the ice maker removal. SAMSUNG 9 CUBE ICE MAKER ASSEMBLY DA97-07365G OEM Original Part. All rights reserved, Samsung French Door Ice Maker Freezing Up. Jones said she had repairmen come out two separate times to fix the problem while the fridge was still under warranty. Since the fridge was out of warranty we have also starting having the ice build up which we have to de-ice manually every 2 - 3 weeks even after using the FD program to defrost as I believe this just defrosts the tray. If you need help with the Public File, call 407-291-6000. I have replaced the ice maker with a new ice maker, I replaced the water inlet valve and filter yesterday. She says not only does the ice maker not make ice, but water condensation also freezes all around the ice maker canister and causes it to freeze right to the sides of the freezer, making pulling out the ice maker a real challenge. "And it's certainly safer than a blow dryer.". Crystal Jones, of Palm Bay, said she bought her brand-new Samsung dark gray stainless steel four-door refrigerator last February. Samsung French Door Ice Maker Frosting Up The issue with Samsung french door ice makers icing and frosting up and not working is due to a known leakage defect in the manufacturing process. Certain models of French-door Samsung refrigerators come with built-in ice makers. Jones says she and her husband also use a steam mop to defrost the ice maker almost every week. It is currently in mediation. Work around has been to have ice maker fill bin then cut ice maker off until it's empty. This is a problem Samsung has been aware of for years - as evidenced by the class action suit on this issue. Right now, her only fix is using a spatula to break off all the ice collecting around the ice maker. ©2017 EdmondApplianceRepairOKC.com. "If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.". Trying to replace ice maker on model #RS22HDHPNBC/AA-0000 - Ice maker part #DA97-13415B. However, there is a Facebook group of more than 6,400 members calling for one. 4.5 out of 5 stars 398. Luckily, you can resolve this all on your own by following our simple how-to guide! You want to check out this article on Samsung French Door Ice Maker Freezing Up for the full fix. So, if your Samsung ice maker is not working, get the steamer and follow the above link to find out what the problem is and how to fix your Samsung ice maker yourself. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. "My kids do sports, I'm a parent of teenagers - I need ice!". There is no Samsung ice maker defrost mode so you will have to manually defrost the ice maker. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. Heilman says Samsung offered her more than $850 for her 5-year-old refrigerator. When the Samsung ice maker begins freezing up it becomes a Samsung ice maker not making ice. You won’t be throwing away money as the defroster works great on cleaning everything in your home. Hundreds of Central Florida families are fed up with their Samsung refrigerators and are turning to social media to share their frustrations, and despite all the problems, there is no recall insight. When your Samsung refrigerator ice maker is frozen you can’t just use heat to defrost the icemaker. Turn off the water to the ice maker. Samsung refrigerators are sold at major retailers including Home Depot, Best Buy, Sears Outlet and Lowe's stores, as well as at several other websites and brick and mortar stores that advertise Samsung refrigerators for sale online. If you have a Samsung refrigerator with the SZAB001TA1 ice maker, you have a problem. In January of 2017, our Samsung 4-door Refrigerator model RF22K9381SG ice maker started producing slushy ice and water build-up into the exit chute, along with very slow ice production for several weeks before we called Samsung for service. 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